About Us
I'm Covered 365, founded in 2014 by Mark Bound, is an independently-owned business based in Portsmouth, Hampshire. Mark has steered the company's growth from a one-man operation in a van to a fully accredited insurance-recognised fire and security company.
Over the years, I'm Covered 365 has experienced consistent growth and specialises in various aspects of electrical fire and security. The company serves the commercial, public, and residential sectors mostly in Hampshire, West Sussex, Surrey, Berkshire and some surrounding areas. Our commitment to excellent customer service and technical expertise sets us apart. We prioritise staying abreast of current technology and invest in the ongoing development and training of our staff.
Certification
I'm Covered 365 places great importance on staying abreast of current legislation and relevant standards. This commitment allows us to attain third-party certification in the areas that matter most to our customers. Our company undergoes continuous and rigorous assessments covering all aspects of our business to ensure adherence to the highest standards.
When it comes to Gold medals, we’ve got them. I'm Covered 365 holds the highest security accreditation, NSI Gold. This assures our customers that entrusting us to secure their premises guarantees the highest level of service, fully compliant with current standards, providing peace of mind.
It is crucial to use a BAFE-registered company in the design, installation, commission and handover of your fire alarm requirements. BAFE approval ensures that we meet specific industry standards and demonstrates competence in the field of fire safety. BAFE approval also signifies a commitment to quality and reliability. When you engage with I’m Covered 365 as a BAFE-approved company, you can have confidence in the fact that we have undergone thorough assessments and are dedicated to delivering high-quality fire safety solutions.
I'm Covered 365 holds certification to BS EN ISO 9001:2015, the international standard for Quality Management Systems (QMS), awarded through the NSI. As the world's premier quality framework utilised globally, it guarantees the correct and consistent execution of tasks, enhancing customer confidence, output quality, cost control, and risk reduction. This comprehensive standard applies universally to all our products and services.
Our Quality Guarantee
So should you just go for the cheapest quote?
When it comes to securing your family, business, or property, choosing the cheapest option may not be the wisest choice. Security is a crucial aspect of your peace of mind, and ensuring that you receive a comprehensive, high-quality service is vital. Here’s a detailed look at what goes into the cost of your security system and why choosing a reputable, experienced provider is essential to keeping you safe.
As a company, we’re committed to offering the highest quality service that customers have come to expect. In the sensitive field of security, we believe that expertise, knowledge of cutting-edge products and systems, and adherence to rigorous standards are indispensable. Although we don’t need to justify our prices, we feel it’s important for you to understand what’s involved in our services and why some feel they come at a premium. After all, security is more than someone just “screwing something to a wall.”
What Goes Into Our Pricing?
Highly Skilled & Reliable Staff
All of our engineers are directly employed by us, ensuring they’re fully trained, experienced, and familiar with our company’s high standards. This commitment means that we cover all staffing expenses, from holiday and sick pay to ongoing training.
We provide a 24/7 phone answering service, prompt responses from our office staff, and 24/7 on-call engineers providing technical support. Each of these factors contributes to a smooth, secure experience for our clients, ensuring help is available whenever it’s needed.
Our team also includes an external accounts department, human resources, and health and safety advisors, all working together to maintain a high standard of service and compliance.
Certification & Compliance
To provide security systems that meet insurance standards, we undergo multiple annual audits by various certification bodies. These certifications aren’t just paperwork—they are crucial in maintaining the quality and trustworthiness of our services.
Compliance with regulations and standards is a top priority, as this is what enables us to design, install, commission, and maintain security systems that meet strict insurance and safety requirements.
Industry Knowledge & Expertise
With years of experience, we understand security systems inside and out. Our fault-finding abilities and up-to-date knowledge of the latest standards help us keep you safe and secure. We don’t just install security, we understand it deeply and take pride in our expertise.
Ongoing Training For Our Team
Our engineers undergo regular third-party training, continuously upscaling their skills. This commitment to education requires both time and investment, with engineers spending an average of 6 weeks a year in training to stay current with industry developments.
Adherence To Regulatory Standards
Regulations in the security industry are subject to change. To ensure our systems meet all current standards, we subscribe to a standards subscription service that keeps us informed of the latest requirements. This is essential in delivering safe, compliant systems to our customers.
Comprehensive Insurance Coverage
The nature of our industry demands specialised insurance coverage that includes protection against various types of claims, such as potential wrongful advice. We also cover insurance for our premises, vehicles, and general business operations to secure every aspect of our work.
Travel & Logistics
All of our vehicles are company-owned, which ensures reliability and control over our transportation needs. Travel expenses cover trips to job sites, collection of materials, and time on the road, enabling us to reach you quickly and efficiently. These are just some of the elements that contribute to our costs.
While all businesses face overhead expenses, as a small yet growing company, we go above and beyond to offer exceptional service. We don’t cut corners and we refuse to compromise on quality, compliance, or support.
Interest-Free Finance
Experience easy 0% financing of up to £5000 through I'm Covered 365 using its partner, PayItMonthly. Enjoy an instant decision and a quick, user-friendly online application process.
Terms and Conditions Apply
Vetting
Every member of our team undergoes a meticulous vetting and screening process conducted by our selected third-party security screening company.
Our commitment to maintaining the highest standards of security is evident in our adherence to the BS7858 protocol, ensuring that our staff members meet rigorous criteria for reliability and trustworthiness. Given the diverse environments in which we operate, such as schools and with vulnerable populations, we take additional precautions. All our engineers receive enhanced Disclosure and Barring Service (DBS) checks, providing an extra layer of assurance for our clients. This meticulous screening process is a testament to our dedication to the safety and security of both our team and the communities we serve. It reflects our unwavering commitment to maintaining a workforce that is not only highly skilled but also trustworthy and capable of operating in sensitive and secure settings.
Training & Development
We firmly believe that systems should be installed by experts, and, as such, we invest in training our engineers to the highest standards. We take pride in our profound industry knowledge and have a keen understanding of current standards.
Our commitment to excellence extends to regular training for all staff members. Engineers stay updated with the latest and innovative product knowledge, while office staff undergo health and safety training. Notably, our company director, Mark, actively participates in leadership skills training, contributing to the continuous improvement of the business and the development of our staff.
We provide in-house training conducted by our seasoned engineers, imparting years of practical on-site experience, valuable insights, and effective solutions to our newer team members. This thorough training ensures they are well-equipped with the knowledge needed to prosper within the industry. Our commitment to staff development extends beyond in-house training. I'm Covered 365 places a significant investment in ongoing training, necessitated by our gained accreditations. Our engineers actively participate in numerous external training courses, working towards achieving Level 3 BTEC certification. This dedication ensures our team stays at the forefront of industry expertise.
